What do you send when you request a quote?
The quote form has two steps.
Step one asks for your name and phone number. We save your name and phone when you press Next, so we can call you even if you stop there.
Step two asks for your suburb or area and your city or town. It also asks what you need (a blocked drain, leak, geyser, emergency, bathroom, gas job, or not sure) and for a few words about the problem.
The form never asks for an email address, ID number or bank details. It also notes how you got here: the first page you landed on, the page you sent it from, the button you used and the service that page covered. It records any campaign tags in the link you followed (UTM tags and click IDs).
If you phone or WhatsApp 060 086 9889, we see your number and whatever you tell us. Our hosting and security providers can also see your IP address, your browser and when you visited.
What are your details used for?
We use them to receive your request, call you back and deal with your quote. We also use them to block spam and to check that the website and form work.
Where does your request go?
Your browser sends the form to our website host (Cloudflare Pages), which screens it for spam and saves it. An automation service (n8n) then emails it to us.
Google Analytics 4 records that a request was sent, together with the page and campaign details above. It never gets your name, your number or the words you wrote, and none of them is placed in a page address.
Who else sees your details?
Your details may be shared with the plumbers and service providers involved in handling your request, limited to what that needs. Our service providers (hosting, automation, email and analytics) handle the information to keep the service running.
We don't sell your details, and we never publish what you send. We may also share information where the law requires it, to protect a legal right or to look into abuse.
How long do we keep your details, and how are they protected?
We keep a request for as long as it takes to deal with it, answer follow-up questions or a dispute, and meet legal duties. You can ask us to delete it sooner.
Your details travel over an encrypted connection and sit in systems with restricted access. No website can promise complete security, but we take reasonable care.
What about analytics and cookies?
Google Analytics shows us which pages people read and whether the quote form works. It sets cookies or similar identifiers in your browser. You can block or clear them in your browser settings, and the site still works.
What are your rights under POPIA?
South Africa's Protection of Personal Information Act (POPIA) gives you these rights:
- to find out whether we hold information about you, and to see it
- to have wrong or incomplete information put right
- to have it erased, or our use of it stopped, where the law permits
- to object to the way we use it
- to take a complaint to the Information Regulator
Before we act on a request we may ask you to prove who you are. A few records have to stay where the law says so.
How do you ask us something about privacy?
For anything about your privacy, phone 060 086 9889 and mention the details you gave through this website. A changed policy will replace this one on this page, with its date.
This page describes in plain words how we handle your details. It is not legal advice.
Last updated: 10 November 2026.
Not applicable on a legal page; the page-end form section carries the quote form.